Privacy Policy
YOUR PRIVACY IS OUR PRIORITY
We are committed to protecting your personal information. Any time our website collects, stores, uses, discloses, or manages your data, we adhere to Australia’s national privacy laws. These laws are primarily outlined in the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs). Our Privacy Policy explains what data we collect, why we collect it, and how we manage it, ensuring transparency and security. By accessing and using this website, you agree to the terms outlined in this policy and consent to our handling of your personal information as described. This site is owned by us and may be accessed both in Australia and internationally.
WHY WE COLLECT PERSONAL INFORMATION
We collect personal data to facilitate our business operations, including:
- Delivering our services
- Understanding client needs
- Providing updates on our products and services
- Managing our website and social media platforms
- Processing inquiries, newsletters, and meeting requests
- Fulfilling legal obligations
We collect this information directly from you through various channels, such as forms, emails, phone calls, in-person meetings, event participation, and social media interactions. If you choose not to provide personal information, we may be unable to fulfill your requests or allow participation in our events and promotions.
WHAT CONSTITUTES PERSONAL INFORMATION?
Personal information includes any details that can identify you, such as your name, address, phone number, and email address.
HOW WE USE AND DISCLOSE YOUR INFORMATION
Your personal data is used strictly for the purpose it was provided. By sharing your details with us, you consent to being contacted by us—including via email—for updates on our services.
SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal data. However, we may share it with trusted external service providers who assist with:
- IT services
- Marketing and communications
- Website hosting and data storage
- Payment processing
- Order fulfillment and shipments
- Advertising analytics
- Audits and legal compliance
These providers will only have access to the data necessary to perform their services and must adhere to confidentiality obligations. While we ensure that overseas service providers comply with our privacy standards, we cannot guarantee it. By submitting your personal information, you acknowledge that it may be disclosed to international service providers who may operate under different privacy laws.
AUTOMATIC DATA COLLECTION
We may use cookies and other automated tracking technologies (such as web beacons) to enhance your experience on our website. Cookies do not access stored files or sensitive data on your device. They help customize your browsing experience based on your preferences.
Most browsers accept cookies by default, but you can adjust your settings to decline them. However, this may limit access to certain features on our website. Web beacons assist us in tracking email and website engagement.
MARKETING COMMUNICATIONS
We may send you surveys, promotions, or marketing materials about new products and services. If you do not wish to receive marketing messages, you can opt out by contacting us via email. Please note that opting out of marketing communications will not affect transactional messages, such as payment confirmations or account updates.
WHERE YOUR DATA IS STORED
Your personal information may be stored in Australia or other locations where we or our service providers operate. While we take all reasonable steps to protect your data, international jurisdictions may have different privacy standards. By using our website and providing your details, you consent to the transfer and storage of your information outside of Australia.
SECURITY MEASURES
We take data security seriously. Your information is protected through industry-standard security measures to prevent loss, misuse, or unauthorized access. We enforce strict physical and digital security protocols, including password-protected systems and restricted access controls.
THIRD-PARTY LINKS
Our website may contain links to external websites. These links are provided for convenience and do not imply sponsorship or endorsement. We are not responsible for the privacy policies of third-party sites and encourage you to review their terms before providing any personal information.
ACCESS AND UPDATING YOUR INFORMATION
You have the right to access and update your personal information. If you believe any details are incorrect, please contact us. If your information has been shared with a third party per this Privacy Policy, we will take reasonable steps to notify them of any updates.
CONTACT US ABOUT PRIVACY
If you have concerns about how we handle your data or believe we are not complying with the Privacy Act or APPs, please contact us immediately. Our contact details can be found on our website.
CHANGES TO THIS PRIVACY POLICY
We regularly review and update this Privacy Policy to ensure it remains current. Any changes will take effect immediately upon posting. Please check back periodically for updates.